by Weston Adcock, Assumption, IL 

Starting today, April 20th, Sloan Implement will open its call center for the 2018 spring planting season. If you do business with Sloan Implement, AMS call support is free during business hours.  Business hours are 7 a.m. to 6 p.m. during the week and 7 a.m. to 3 p.m. on Saturdays.  We have 3 experienced Product Support Specialists staffing the call center each day.  This is the best outlet for the fastest response to your AMS/Precision Farming questions.  Last spring we took 3,500 calls, with over 200 per day and still averaged a wait time of fewer than 30 seconds. If by chance all 3 lines are busy and you do not want to wait on hold, you can leave a call back number that saves your place in line and generates an automatic return call. You can also connect with the call center by sending an email or requesting a call back through our Sloan Implement Smartphone App.  You can download the Sloan App for iPhone and Android by clicking here.

If you need assistance after business hours, Sloans will continue to offer after-hours support to keep your operation going into the night and on weekends. From 6 p.m. to 9 p.m. during the week, 3 p.m. to 6 p.m. on Saturday, and 12 p.m. to 5 p.m. on Sundays we will be providing voicemail support. If you leave a detailed message of your issue with your name and number, you will get a timely response from a member of our AMS team.  For this added service we will charge $50 for the call.  The phone numbers remain the same and we now have a call center solely for our Ag Retail customers.

Sloan Support AMS Call Center – 217-693-6209

Sloan Support Farmer Call Center

Ag Retail Call Center – 833-777-2911

Ag Retail Call Center

Thank you again for your business, we look forward to helping you through this spring’s planting and spraying season.

Sloan Support is written by the product support team at Sloan Implement, a 20 location John Deere dealer in Illinois and Wisconsin.   Learn more at www.sloans.com